Architect Render is dedicated to providing prompt, reliable technical support to ensure a seamless experience for all users of our AI-powered rendering platform.
How to Access Support:
Go to https://help.architectrender.com - our help center portal with support articles that will provide guidance during your experience on Architect Render.
Contact our support team anytime at support@architectrender.com for assistance with technical issues, account questions, or service inquiries.
For general questions, troubleshooting, or platform navigation tips, consult our online resources and social media accounts, community channels, as well as our official Discord server.
Support Response Times:
Initial responses are typically provided within 24 hours.
Most issues are resolved within 72 hours, depending on the complexity of the inquiry and current support volume.
Resolution timelines may vary for advanced technical or third-party integration questions.
User Responsibilities:
Provide detailed information and any relevant screenshots when submitting support requests to expedite resolution.
Check the FAQ and help guides for immediate answers to common questions.
Maintain up-to-date contact information in your account for timely communication.
Community and Self-Help:
Engage with other users and Architect Render staff in our Discord community for peer support, tips, and knowledge sharing.
Access tutorials, guides, and announcements through the platform and community channels.
Escalation:
If your issue is urgent, reply to your existing support ticket or indicate “urgent” in the subject line for prioritized attention.
Commitment to Service:
Architect Render strives to resolve all technical issues efficiently and to continuously improve platform reliability and user satisfaction. Your feedback helps us enhance our support and services.
For any technical support needs, reach out to support@architectrender.com.
Architect Render—here to support your creative journey every step of the way.
Revision 0: 10/2025